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Buyers looking for an item for delivery Monitoring Defects 12) Check your seller dashboard in the My eBay section frequently. Here you will find a detailed Defect Email Database Report which will give you information on a transaction by transaction basis. Challenging Defects 13) You can appeal defects. In the event you feel a defect is unwarranted, you can file an appeal. If an appeal is successful this will help you maintain an above average rating. This can be time consuming but can be a critical process when an eBayer first starts. Are all Defects treated the same? 14) eBay makes no distinction between the Email Database type of defects you receive. Each one carries the same wight as the others. This is where selling Email Database inexpensive, high frequency items along with higher priced items help to dilute your defect rates. Selling only high value infrequently ordered items could be dangerous if you receive only 1 defect. Refund buyers via eBay not PayPal 15) Not refunding a buyer can lead to a defect. eBay does not monitor refunds through PayPal, so make sure you always refund a buyer through eBay and not PayPal even if it is easier. 2016 Defect Rate Changes 16) In February, eBay will be changing the rules by which they assess defect rates. eBay promises Email Database that the new process will be simpler and easier for sellers to maintain their good reputation. Focus on customer service 17) Since defect rates can be the life blood of your business, make a conscious effort to make.