Build a customer classification and classification management system Customer classification and hierarchical management is a way to work efficiently, which can not only refine cases and integrate high-quality solutions, but also accurately customer portraits. According to the job function email list business situation, it can be classified according to the clinic level and the degree of job function email list product usage. 1) Classification by clinic level How does a saas company serving small b end build a customer success system 2)
Classification according to the degree of product usage How job function email list does a saas company serving small b end build a customer success system The two data are routinely managed and cross-analyzed to extract the best practices for each category of customers using product features. Convert the extracted best practice solutions into product solutions and provide them to cooperative job function email list customers of the same category, improve product usage, and package them into pre-sales solutions for sales orders. 2.
Improve customer life cycle management system Establishing a job function email list file for each customer and managing the customer life cycle by key nodes is an important way to observe customer usage. In this way, management can clearly understand customer growth, customer use, job function email list customer stickiness, and clarify the direction of customer service. This is not only an important reference for customers to renew their fees due to expiration, but also to guide and evaluate the work of customer success managers.